Question 1

Can I cancel anytime?

Accepted Answer

Yes. You can cancel from Billing at any time. You'll keep access until the end of the current billing period, then your account becomes read-only — your work is never deleted.

Question 2

Do you offer refunds?

Accepted Answer

If something isn't working for you, get in touch within a reasonable window of your charge and we'll make it right.

Question 3

What does "Unlimited words" mean?

Accepted Answer

Write as much as you want — there's no cap on words, chapters, or projects on any plan. Fair-use limits still apply to AI assists and storage to keep the service fast for everyone, but normal novel-writing usage will never hit them.

Question 4

Why is there a 3-device limit?

Accepted Answer

It keeps your account secure and prevents shared logins. Three browsers or installs is enough for most writers (e.g. laptop, desktop, phone).

Question 5

What counts as a device?

Accepted Answer

Each browser or app install on each machine counts as one device. Chrome and Safari on the same laptop count as two devices.

Question 6

What happens when I sign in on a 4th device?

Accepted Answer

You'll see your three current devices and can choose which one to sign out, freeing up a slot for the new browser.

Question 7

Where do I manage my devices?

Accepted Answer

Open the user menu in the top-right of the app and choose Devices. You can sign out any device individually.

Question 8

How are chapters & scenes organised?

Accepted Answer

Each project holds an ordered list of chapters that you can drag to reorder, rename, and split into scenes. The editor tracks word count per chapter automatically.

Question 9

What is the Story bible?

Accepted Answer

A built-in reference panel for characters, places, and lore. Add entries once and pull them up next to your manuscript with a click — no more flipping through old notes.

Question 10

How does the Gentle AI assist work?

Accepted Answer

Brainstorm, rewrite, or break through blocks on demand. The AI is opt-in per action — it stays silent until you ask, and never edits your text without confirmation.

Question 11

How do daily goals & streaks work?

Accepted Answer

Set a daily word target in your profile. Each day you hit it counts toward your writing streak, with a history panel and CSV/PDF export.

Question 12

Is my work synced everywhere?

Accepted Answer

Yes. Write on your laptop, edit on your phone — everything saves automatically to the cloud and is available on every signed-in device.

Question 13

Can I export my novel anywhere?

Accepted Answer

Yes — one-click export to .docx, PDF, or ePub when you're ready to share with editors or beta readers.

Question 14

Can I import from Google Docs?

Accepted Answer

Yes — paste a shared Google Doc link and Wordmark Press will pull the contents in as a new chapter, preserving paragraphs.

Question 15

Do notes support formatting?

Accepted Answer

Yes. The notes editor supports Markdown with a live preview, plus a toolbar and keyboard shortcuts for bold, italic, links, and lists (Ctrl/Cmd+B, I, K, and list shortcuts).

Question 16

Who can see my writing?

Accepted Answer

Only you. Your projects, chapters, and notes are protected by row-level security, so no other user can read or modify them.

Question 17

Can I export my data?

Accepted Answer

Yes. You can export your novel as a document and your streak history as CSV or PDF at any time.

Question 18

How do I delete my account?

Accepted Answer

Contact support and we'll permanently remove your account and all associated data.

Question 19

Where is my data stored?

Accepted Answer

On secure managed cloud infrastructure with encryption in transit and at rest.

Frequently asked questions

Pricing & billing

Device limit

Writing features

Account & data